Payment and Refund Policy
Effective Date: 1 Jan 2024
Thank you for choosing Call Optix (“the Company”). This Payment and Refund Policy outlines the terms and conditions governing payments and refunds associated with the use of our services. By subscribing to or using our services, you agree to the terms of this policy.
1. Free Plan
Call Optix offers a Free Plan designed to provide users with limited access to our services at no cost. The Free Plan includes basic features and serves as an opportunity for users to evaluate the platform. Specific limitations and features of the Free Plan are detailed on our website.
2. Paid Plans
Our Paid Plans are structured to accommodate varying business needs, providing enhanced features and service levels. Payment terms and pricing for each plan are clearly specified during the subscription process.
2.1 Subscription Payment
- Payments for Paid Plans are collected in advance on a monthly or annual basis, as per the user’s selected subscription term.
- All prices are exclusive of applicable taxes, which will be calculated and added during the payment process.
- Payments must be made using the approved payment methods listed on our platform.
2.2 Plan Modifications
- Users may upgrade or downgrade their subscription plans at any time. Pricing adjustments for such changes will be prorated based on the remaining subscription term and the features included in the new plan.
3. Refund Policy
Call Optix maintains a strict No Refund Policy for all Paid Plans and services. Once a payment has been processed, it is considered final and non-refundable.
3.1 Exceptions
Refunds will not be provided under any circumstances, including but not limited to:
- Partial use of the subscription period.
- User dissatisfaction with the service.
- Unused features or services.
3.2 Billing Errors
In the event of a billing error or overcharge, users must notify Call Optix within 30 days of the charge. Verified errors will be promptly corrected, and any overcharged amounts will be refunded or credited to the user’s account.
4. Account Cancellation
Users may cancel their subscription at any time. Cancellation will take effect at the end of the current billing cycle, and no further charges will be applied. Access to Paid Plan features will remain active until the end of the billing cycle.
5. Changes to Payment and Refund Policy
The Company reserves the right to modify this Payment and Refund Policy at its discretion. Users will be notified of any significant changes through their registered email address or via announcements on our platform. Continued use of the service following such changes constitutes acceptance of the revised terms.
6. Contact Information
For any questions or concerns related to this Payment and Refund Policy, please contact our support team at:
Call Optix Support
Email: [email protected]