Powerful Features to Transform Your Business
Discover the comprehensive suite of AI-powered tools that make Call Optix the leading call analytics and sales intelligence platform.
Everything You Need in One Platform
Four powerful pillars working together to drive your success
AI Intelligence
AI-powered agents and conversation analysis
- AI Sales Agent
- Call Analysis
- Actionable Insights
Communication
Unified calling, SMS, and routing
- Calling & SMS
- IVR Automation
- VOIP Solutions
Sales Performance
Revenue tracking and team coaching
- Deal Analysis
- Sales Funnel
- Agent Performance
Global Reach
Multilingual support worldwide
- 50+ Languages
- Translation
- Localization
Explore Our Complete Feature Set
Deep dive into each feature and discover how they work together
Call Analysis
Total Visibility from Call to Close. Every conversation analyzed — recordings, transcriptions, summaries, sentiment, and trends. Actionable insights without manual review.
Key Benefits
- Accurate transcriptions with speaker separation
- AI-generated summaries with key call moments
- Sentiment and objection tracking
- Pattern recognition to detect deal-killers
Sales Funnel
Visualize Every Stage of the Journey. Move leads through your funnel with automated tracking from call content.
Key Benefits
- Auto-mapped funnel stages
- Deal progression and stall detection
- Drop-off and conversion trends
- Funnel heatmaps and filters
Agent Coaching
We transform raw call data into actionable intelligence, providing your managers with the tools to coach effectively and boost every agent's performance. Turn insights into skill development and measurable results across your entire sales organization.
Key Benefits
- Agent Performance Scorecards
- Top Call Libraries
- Best Practice Tagging
- Highlight high-performing call material
- Knowledge curation and On-Demand Call Library
Deal & Revenue Analysis
Track What Drives Revenue. Predict deal value, detect high-ticket leads, and align efforts with real results.
Key Benefits
- AI-estimated deal value per call
- Lead prioritization scoring
- Forecast accuracy over time
- ROI tracking by team and channel
Agent Performance Evaluation
From Good to Great — With Data. Evaluate and coach reps with performance metrics tied to real conversations.
Key Benefits
- Scorecards based on call success signals
- Skill gap detection and improvement tracking
- Coaching suggestions based on AI trends
- Best-call libraries from top performers
Actionable Insights
Insights That Drive Results. AI turns raw calls into follow-ups, tasks, and priorities your team can act on instantly.
Key Benefits
- Task detection and auto-assignment
- Follow-up suggestions and reminders
- Pipeline opportunity flags
- Integration with project & task tools
AI Sales Agent
Your 24/7 Conversational Sales Rep. Let AI handle inbound and outbound calls, qualify leads, and guide buyers with natural voice interaction — no scripts needed.
Key Benefits
- Human-like responses and dynamic intent handling
- Real-time lead qualification and routing
- CRM sync with structured call data
- Book meetings and escalate priority leads
IVR & Call Routing Automation
Smarter Paths for Every Caller. Route customers based on real-time intent or predefined logic — with or without AI.
Key Benefits
- AI IVR for natural language interactions
- Classic IVR with keypad flows
- Customizable paths by department or need
- Seamless integration with agents and bots
Calling & SMS
Connect Instantly. Anywhere. Built-in calling and SMS for seamless outreach. No extra software needed.
Key Benefits
- Inbound and outbound voice calls
- Two-way SMS with history
- Campaigns and bulk messaging
- Click-to-call from CRM or dashboard
VOIP Solutions & Integrated Communication
Built-In Voice. Seamless Sync. Make and receive calls inside Call Optix, or bring your own VOIP provider.
Key Benefits
- Native VOIP calling and number provisioning
- Integrations with providers like Twilio, JustCall, Aircall and more
- Unified call logs and analytics
- Number masking and call controls
Support for 50+ Languages
Global Reach, Local Understanding. Transcribe, analyze, and respond to calls in over 50 languages with full accuracy.
Key Benefits
- Multilingual transcription and analysis
- Language-specific sentiment tuning
- Ideal for international support and sales
- Built-in localization for AI Agents
Calculate Your Potential ROI with Call Optix
Your team's time is valuable. Our platform helps you reclaim it. Enter your current team metrics below to see a personalized estimate of your potential annual savings and revenue growth.
Based on reclaiming 5 hours per rep, per week from automated data entry, summaries, and call reviews
Based on a 15% conversion rate lift by implementing data-driven coaching